Understanding Artificial Intelligence
Learn how AI models actually work, from tokens to probability, and why the same question can produce two different answers.
Courses and instructor-led workshops covering AI across the whole organisation: engineering, product, data, sales, finance, legal, HR, operations, leadership and risk.
Learn how AI models actually work, from tokens to probability, and why the same question can produce two different answers.
Discover the differences between frontier and small models, open and closed weights, and learn to pick the right one for a task.
Learn where AI models fail, covering invented facts, out of date knowledge, arithmetic errors and false confidence, by making each failure happen yourself.
Learn what data can and cannot go into a prompt, which tools are approved, and what to do when something goes wrong.
Build a practical daily AI habit and learn to decide which tasks to delegate to a model and which to keep.
Learn practical techniques for checking AI answers, including source checking and cross-model verification.
Discover how tokens, context length and model choice drive the cost of AI, and learn to estimate the price of a workflow.
Break your job into tasks and learn to decide which to automate, which to augment and which to keep human.
Learn to describe what AI systems actually do, without the hype that makes projects hard to evaluate.
Learn the parts of an effective prompt, covering the task, context, constraints, examples and output format, and why vague instructions fail.
Master six reusable prompting patterns, including role framing, few-shot examples, decomposition and output contracts.
Learn what to put in a model's context window and in what order, and why a large window is not permission to paste everything.
Discover how to split a difficult request into a sequence of simple ones, and learn where chains break down.
Learn to use extended thinking and effort budgets, and to judge when deeper reasoning is worth the extra cost.
Learn to version, name, own and review prompts so they become shared assets rather than private tricks.
Learn to work with images, PDFs, screenshots and charts as model input for contracts, invoices and reports.
Learn to write the instruction layer behind a production feature, covering tone, refusals, escape hatches and drift.
Understand why pasting untrusted content into a model is a security risk, and learn to recognise it without writing code.
Learn to force reliable output shapes using schemas, enums and citations so downstream code can trust what it receives.
Learn to call a language model API directly, handling roles, system instructions, stop reasons, errors and retries.
Learn to extract reliably typed data from a model, covering schema design, validation and repair loops.
Learn to give a model access to your own functions and APIs, handling definitions, arguments, results and errors.
Learn to stream model output token by token, with partial rendering, cancellation and good waiting states.
Learn to process images, PDFs and audio at scale, including pre-processing, page splitting and cost control.
Learn to cut AI costs using prompt caching, batch endpoints and request shaping, with measured results.
Learn to route requests between cheap and expensive models and handle provider outages with circuit breakers.
Build a production chat feature covering conversation state, truncation, memory, rate limits and abuse handling.
Build a pipeline that turns contracts and forms into structured records through ingest, extract, validate and review.
Learn when a language model beats a trained classifier, and how to set thresholds, abstention and review queues.
Learn to generate test cases, edge cases and training data, and to measure diversity and avoid model collapse.
Learn to make the build decision for an AI feature using cost, latency and accuracy evidence rather than preference.
Learn how embeddings represent meaning as vectors, and build a working semantic search over your own documents.
Learn structure aware chunking, overlap, metadata and table handling, the step that quietly decides retrieval quality.
Learn to index, filter and update vectors in production, covering multi-tenancy, namespaces and operational cost.
Build a retrieval-augmented assistant end to end, with query rewriting, grounding, citation and refusal.
Learn to combine keyword and vector search with a reranker, usually the biggest available quality gain.
Learn to use graph databases for retrieval when relationships matter more than similarity, including multi-hop questions.
Learn to measure recall, precision and faithfulness, and to score retrieval separately from generation.
Learn to query a warehouse in natural language, with schema context, guardrails, validation and review gates.
Learn to detect change, re-embed efficiently and set staleness targets so answers do not silently go out of date.
Build a working index over real corporate content: duplicates, contradictions, dead policies and scanned PDFs.
Learn what an agent actually is, namely a loop with tools and a stopping condition, and how to judge which work is worth automating.
Build an agent loop by hand before using a framework, covering tools, termination, iteration caps and error recovery.
Learn to give an agent durable state so it survives a restart, and understand memory versus a longer prompt.
Learn plan-and-act, reflection and decomposition patterns, and which genuinely improve results rather than burning tokens.
Learn supervisor, parallel and hand off patterns for multiple agents, and recognise when a single agent is the better design.
Learn the MCP standard for connecting models to tools and data, including primitives, transport and configuration.
Build your own MCP server to expose an internal system as tools, covering schema design, auth and versioning.
Learn to scope what an agent can touch using least privilege, allow-lists, execution isolation and action gates.
Learn to design approval checkpoints people actually read, and avoid the rubber stamp that defeats the control.
Learn to trace an agent run with spans, tool calls and token accounting so failures can be reconstructed.
Learn to run agents on a schedule or for hours, covering idempotency, resumption, drift and unattended failure.
Build real business automations in a visual builder, covering triggers, branching, error paths and handover.
Learn to drive interfaces that have no API, with a candid look at reliability, cost and the security surface.
Learn to apply loop detection, spend caps, dry runs and reversibility so a bad agent run does not become an incident.
Learn to use AI coding assistants effectively and establish an honest baseline of your current speed.
Learn to write the specification a model needs in order to produce correct code first time.
Learn to review code you did not write, spotting hallucinated APIs, silent assumptions and plausible nonsense.
Learn to generate tests that actually fail when the code is wrong, verified with mutation testing.
Learn to map a large unfamiliar repository quickly, covering call graphs, dead code and hidden coupling.
Learn to run codebase-scale migrations with agents, covering batching, verification gates and rollback.
Learn a disciplined debugging loop of reproduce, bisect, hypothesise and verify that keeps the model honest.
Learn to generate architecture decision records, runbooks and API documentation that stay accurate.
Learn to automate review, triage and release notes in your pipeline, and recognise where a bot becomes noise.
Learn to define the boundary for cryptography, concurrency and regulated code paths before an incident defines it for you.
Learn to measure AI's real effect using cycle time and change failure rate rather than lines accepted.
Learn to build pipelines and transformations with AI assistance, protected by data contract tests.
Learn why a demo is not evidence, and how to define what good means for an AI feature before you build it.
Build a 100-case evaluation set from real examples and score your current system against it.
Learn to automate grading with a model judge, covering rubrics, position bias and calibration against humans.
Learn to run annotators well, covering guidelines, inter-rater agreement, adjudication and cost per label.
Learn to treat prompts as code, with version control and CI gates that block quality regressions.
Learn to measure quality live using sampling, implicit signals, drift detection and alert thresholds.
Learn to score answers for unsupported claims automatically, and to treat abstention as a feature.
Learn to design experiments on systems whose output varies per call, covering variance and sample size.
Learn to score an agent's trajectory rather than its answer, covering tool choice, step efficiency and partial credit.
Learn to run a recurring forum that holds AI features to their measured numbers.
Learn the operational lifecycle of an AI system, from prompt and model to data, evaluation, release and monitoring, and how it differs from MLOps.
Learn to put every model call behind one front door with keys, quotas, logging, routing and provider abstraction.
Learn where the milliseconds go and how to cut them through model choice, output length, streaming and caching.
Learn to model cost per request, per user and per outcome, and to forecast and control AI spend.
Learn to handle provider limits with queuing, backpressure and graceful degradation under load.
Learn to serve open-weight models yourself, covering GPUs, quantisation and the true total cost.
Learn to deploy models on Bedrock, Vertex or Azure AI Foundry, covering residency, networking and procurement.
Learn to move to a new model version without a quality regression, using shadow traffic and staged rollout.
Learn to detect, contain and disclose when a model is confidently wrong at scale, then run the post-mortem.
Learn to design for redaction, tokenisation, residency, retention and zero-retention endpoints.
Learn to threat model an AI feature, covering assets, actors and entry points, mapped to the OWASP LLM risks.
Learn direct and indirect prompt injection by breaking a system you built, then attempting to defend it.
Learn to recognise and break the combination of private data, untrusted content and an outbound channel.
Learn to scope agent capability so that a compromised agent cannot cause real damage.
Learn to run a structured campaign covering jailbreaks, extraction, poisoning and denial of wallet, then write it up.
Learn to vet third-party models, MCP servers, skills and packages for provenance before adoption.
Learn to treat model output as untrusted input, preventing XSS, SQL injection and unsafe rendering.
Learn to keep sensitive data out of prompts, logs and traces, and to measure how well redaction works.
Learn to design a review gate every AI feature passes, sized so that it does not become theatre.
Learn to write an AI policy short enough to be read and specific enough to be applied.
Learn the risk tiers, obligations, timelines and roles under the EU AI Act from a deployer's perspective.
Learn to build an AI management system that survives an audit without stalling delivery.
Learn to discover, register and maintain a live inventory of every AI system in your organisation.
Learn to assess a use case before build, covering affected people, severity, reversibility and mitigation.
Learn to assess an AI vendor on training data, retention, sub-processors, evaluations and incident history.
Learn who owns model output, what your inputs expose, and where the real legal risk sits today.
Learn to move from fairness principles to actual tests, covering subgroup measurement, proxies and remediation.
Learn to tell users that AI was involved, in language that informs rather than disclaims.
Learn to log what a regulator or auditor will ask for, before they ask for it.
Learn where financial services, healthcare, public sector and employment rules bite harder than AI law.
Learn to set decision rights and accountability so that governance does not become a bottleneck.
Learn to screen AI feature ideas on error tolerance, value of speed and availability of ground truth.
Learn to write requirements for a feature whose output varies, with acceptance criteria expressed as evaluations.
Learn to design confidence, ambiguity and the honest 'I do not know' as intentional interface states rather than failures.
Learn to use citations, provenance, edit affordances and consent to earn trust without overclaiming.
Learn patterns for showing work, interruption, approval and undo on tasks with no progress bar.
Learn what the interface should do when a model is wrong, slow, refuses, or is unavailable.
Learn to price a feature with variable marginal cost, covering seats, credits, outcomes and the margin trap.
Learn to measure the funnel that matters, from invoked through completed, accepted, edited and reverted, instead of raw usage.
Learn to plan staged release, guardrails and the kill criteria you agree before launch.
Learn to build a throwaway AI prototype quickly, test it with users, and avoid accidentally shipping it.
Learn to use AI for account research, call preparation, follow-up and proposals, with clear honesty rules.
Learn to run a content pipeline from brief to review at volume, with brand voice and fact-checking built in.
Learn to use AI for draft assistance, deflection and quality assurance, and when to hand over to a human.
Learn to use AI for variance analysis, commentary and reconciliation, with controls an auditor will accept.
Learn to use AI for contract review, clause extraction and first drafts, with privilege and confidentiality protected.
Learn to use AI across job design, screening, interviews and onboarding, with fairness testing built in.
Learn to build training content, assessments and personalised paths with AI, without generating filler.
Learn to use AI for supplier analysis, tender review and spend analysis on real documents.
Learn to map a process, find the AI-shaped step, rebuild it and measure what changed.
Learn to run briefings, meeting synthesis, decision logs and follow-through at executive tempo.
Learn to run structured research with citation discipline, gaining depth without fabrication.
Learn to use AI for status synthesis, risk detection and reporting that reflects reality.
Learn to take an analysis from question to query to chart to narrative, with verification at every stage.
Learn to produce finished reports, decks and spreadsheets rather than raw text.
Learn mobile-first, low-friction AI uses for field, retail, logistics and support staff.
Learn what has genuinely changed in AI, what has not, and which vendor claims to discount.
Learn to build a portfolio of AI bets across horizons, managing concentration risk and killing projects on time.
Learn to make the three-way AI investment decision using switching cost, differentiation and time to value.
Learn to choose between central, embedded and federated AI teams, and decide who owns the platform.
Learn to build an AI business case that survives finance, with baselines, attribution and sensitivity analysis.
Learn to handle fear, resistance and quiet non-adoption, and what not to promise.
Learn to set the review rhythms, decision forums and the few metrics leadership should actually track.
Learn to map the capability you need, decide what to build versus hire, and retain people afterwards.
Learn to report AI progress with evidence rather than ambition, and survive the follow-up question.
Learn supervised learning, validation, leakage and metrics, the foundation that generative AI still rests on.
Learn networks, gradients, optimisation and regularisation by building and training them yourself.
Learn attention, embeddings and positional encoding by writing a working small transformer.
Learn supervised fine-tuning end to end, covering dataset construction, training and honest evaluation.
Learn how preference data and reward modelling shape model behaviour, and what alignment training really does.
Learn to adapt large models on modest hardware using LoRA and QLoRA, and to judge when it is enough.
Learn to teach a small model to do one job well at a fraction of the inference cost.
Learn how precision, batching and KV cache affect throughput, and where quality starts to degrade.
Learn attribution and probing techniques, and the honest limits of explaining a large model's behaviour.
Learn where forecasting, ranking, optimisation and rules beat a language model, and benchmark it yourself.
Learn to set up Claude as a working environment using projects, artifacts, memory and connectors.
Learn to work with Claude's large context window deliberately, covering document structure, ordering and caching.
Learn to install and configure Claude Code on your own repository, covering permissions, memory files and first tasks.
Learn to use Claude Code for feature work, tests and refactors in an existing codebase under a real review gate.
Learn to author, package and distribute Claude Agent Skills, including executable scripts and versioning.
Learn to delegate work to subagents and run tasks in parallel without losing the thread.
Learn to connect Claude to internal systems using MCP, covering server configuration, authorisation and scopes.
Learn to build your own MCP server and then attack it, covering tool design, auth and injection surface.
Learn to build and deploy production agents with the Agent SDK, covering the loop, tools, sessions and permissions.
Learn to produce finished Excel, PowerPoint, Word and PDF deliverables with Claude.
Learn to run Claude inside your own cloud, covering regions, networking, IAM and quotas.
Learn to manage seats, roles, data controls, retention and audit logs across an organisation.
Learn how Constitutional AI and the usage policy shape refusals, and how to design around them honestly.
Learn to reduce spend with prompt caching, batch processing, model tiering and context discipline.
Learn to get real leverage from Claude without writing code, using projects, files and artifacts.
Learn to choose between Claude model tiers and thinking budgets using evaluations rather than defaults.
Learn to use Copilot across Word, Excel, PowerPoint, Outlook and Teams, including its real limits.
Learn to use Copilot for analysis, formulas, cleaning and modelling, with verification built in.
Learn to build, publish and govern an internal agent on Microsoft's stack.
Learn to automate real business processes, including the error paths most people skip.
Learn to deploy, filter, evaluate and monitor models in Azure AI Foundry.
Learn to handle oversharing, sensitivity labels and the permission clean-up a Copilot rollout requires.
Learn to roll out GitHub Copilot with team standards, review expectations and honest measurement.
Learn to use Gemini across Docs, Sheets, Slides, Gmail and Meet for everyday work.
Learn to synthesise your own sources with grounded answers and citation discipline.
Learn to deploy, ground and evaluate models on Google Cloud using Vertex AI.
Learn to build and deploy multi-tool agents with the Agent Development Kit.
Learn to run embeddings and inference next to your warehouse in SQL, with cost control.
Learn to configure admin controls, data handling and retention across a Workspace tenancy.
Learn the differences between open weights and open source, and where open models genuinely win.
Learn to run models on a laptop or single server with Ollama and llama.cpp, with realistic expectations.
Learn to use models, datasets and pipelines from the Hugging Face Hub in working code.
Learn to serve open models at scale, covering throughput, batching, KV cache and cost per million tokens.
Learn to design a fully self-hosted or air-gapped AI architecture, and what you take on by doing so.
Learn to build a retrieval stack with no external API calls, and compare it to hosted alternatives.
Learn how each phase of software delivery changes when agents write most of the code, from requirements through to maintenance.
Learn the difference between prompting your way to code and engineering a system that produces it, and work out where your team actually sits.
Learn to treat your output as the system that produces code rather than the code itself, covering specifications, agents, quality gates and feedback.
Learn why an agent is a model plus a harness, and what the harness is made of: instructions, tools, sandboxes, orchestration, hooks and observability.
Learn to write the instruction files that define how an agent behaves in your codebase, and to keep them short enough to stay effective.
Learn to turn engineering standards, workflows and debugging practice into reusable skills rather than prompts people copy between chats.
Learn the difference between deterministic rules such as naming conventions and organisational policies such as data handling and approval requirements.
Learn to version, review and lint the context your agents run on, so that specifications, rules and outputs stay consistent with each other.
Learn to write specifications precise enough for an agent to execute without clarification, and to spot the ambiguity that causes rework.
Learn the loop at the centre of every agent, covering perceive, plan, act, observe and iterate, by building one without a framework.
Learn to control how an agent iterates, using termination conditions, deterministic quality gates, and feedback that pushes the agent back on course.
Learn to model work as a graph of nodes and edges rather than a single loop, covering branching, joins, shared state and parallel execution.
Learn the two ways developers work with agents, hands on in real time and asynchronously across several agents, and when to switch between them.
Learn to run a supervised chain of agents through planning, implementation, testing and review, with clarifications flowing through a person.
Learn to run agents in parallel that coordinate through shared context, and to recognise when this is genuinely better than one agent.
Learn to run your own code at fixed points in an agent's lifecycle, before a tool call, after an edit or before a commit, for the things agents forget.
Learn to contain what an agent can reach, covering isolation layers, the threats each one addresses, and how agents escape when containment is weak.
Learn to evaluate the system around the model across four layers, from reviewing skills for conflicts through to measuring whether real tasks succeed.
Learn how agent memory develops from simple project files through structured indexes to semantic retrieval, and how to choose the level you need.
Learn to turn production usage into signal that improves the system, using human corrections, evaluation results and retrieval tuning.
Learn to give agents access to the systems they need to plan, build and ship, covering source control, tickets, design files and pipelines.
Learn the practical options for supervising many agents at once, and the coordination problems that appear as soon as you run more than a few.
Learn why casual prompting is cheap to start and expensive to run, and how upfront investment in context and tests reverses that.
Learn to send each task to the cheapest model that can complete it, and to measure what routing saves without losing quality.
Learn why agents produce most of a feature quickly and then stall on edge cases and integration, and where to direct human attention instead.
Learn to keep review meaningful when most code is generated, covering what to read closely, what to automate, and how to avoid rubber stamping.
Learn how quality assurance shifts from running tests to owning the evaluation system that decides whether work can ship.
Learn to move release decisions from manual sign off to automated gates, and to decide which gates a human still has to hold.
Learn to set up the team that owns the shared harness, covering what it builds, what it standardises and how it keeps the path easy to follow.
Learn to start with a pilot rather than a mandate, covering how to choose the first team, build the sandbox and grow adoption from results.
Learn how security moves into every stage of delivery in a cloud-native pipeline, and where AI genuinely helps rather than adding noise.
Learn to audit a pipeline for the stages where security is manual or missing entirely, and to rank the gaps by risk rather than by ease.
Learn to detect hardcoded credentials and insecure patterns in the editor and at commit time, before they reach a repository.
Learn how contextual scanning cuts false positives by telling test credentials from production ones, and how to tune it for your stack.
Learn to scan Terraform, Helm and CloudFormation for misconfiguration, and to separate deliberate overrides from genuine mistakes.
Learn to audit images continuously against known vulnerabilities, and to keep base images current without blocking delivery.
Learn to establish behavioural baselines for workloads, detect anomalies at runtime, and generate network policies from observed traffic.
Learn to express security policy as code and enforce it at admission, so non-compliant workloads never reach the cluster.
Learn to detect threats by deviation from normal behaviour rather than by signature, and to keep alert volume low enough to be useful.
Learn to assemble security into every pipeline stage in the right order, from editor and commit through build, deploy and runtime.
Learn what changes when most of your code is generated, covering review depth, dependency choices and the vulnerabilities agents repeat.
Learn to let agents act on security findings within firm limits, covering what they may remediate alone and what always needs a person.
Learn to build and train neural networks with Keras and TensorFlow, and understand where they differ from PyTorch in practice.
Learn to build models that work on images, covering convolutional networks, transfer learning and data augmentation.
Learn how models handle ordered data such as text and time series, and why transformers largely replaced recurrent networks.
Learn how an agent learns from reward rather than labelled examples, covering environments, policies, value functions and exploration.
Learn to combine reinforcement learning with neural networks, and understand why these systems are unstable and expensive to train.
Learn the text processing techniques that still matter alongside language models, covering tokenisation, entities, classification and topic modelling.
Learn to record parameters, metrics and artefacts for every training run, so results can be compared and reproduced later.
Learn to train larger models across multiple GPUs, covering distributed strategies, mixed precision and checkpointing.
Learn to put a model behind an API that can handle real traffic, covering request validation, async handling, timeouts and containers.
Learn to build a configured assistant for a specific job without writing an application, and to know when this is not enough.
Learn what the main agent frameworks actually differ on, and how to choose one without rewriting your system six months later.
Learn to add vector search to the database you already run, and to judge when a dedicated vector store is genuinely worth adding.
Learn to run generative AI next to your data in Snowflake, covering built in functions, cost control and keeping data in place.
Learn to build agents that answer questions against warehouse data, with the access controls your data team will require.
Learn to build and serve AI workloads on Databricks, covering notebooks, model serving and governance across the lakehouse.
Learn to use the AI features built into business intelligence tools for summaries, natural language queries and anomaly detection.
Learn what actually separates the main AI coding tools, and how to choose for your team rather than by preference or habit.
Learn to build a working prototype from a description using AI app builders, and to recognise when it must be rebuilt properly.
Learn to use AI across research, analysis, slide production and client deliverables, with the quality checks the work requires.
Learn the ethical questions AI raises at work, covering fairness, consent, displacement and accountability, using real cases rather than abstractions.
Learn to manage the data behind AI responsibly, covering consent, purpose limitation, retention and what happens when someone asks for deletion.
Learn how organisations actually make money from AI, covering direct products, embedded features, cost reduction and where margins disappear.
Teams from across the business spend six weeks turning a real problem into a working AI tool, then present it to leadership.
A company wide build competition. Small teams pick a problem from their own work, build something that solves it over six weeks, and present it at the end to a panel who decide there and then whether to adopt it. Four live sessions guide the teams, with help available in between. This is the part of the programme where training turns into something the business can actually use.
The recommended length. Four live sessions with two build periods in between, so teams have real time to act on the feedback from the first progress review. That correction is where most of the quality comes from.
The same four sessions run on a tighter calendar, with each build period shortened to a single week. It suits organisations that cannot hold people for six weeks, but teams have less time to change direction after feedback, so problems need to be scoped smaller at the kickoff.
One continuous event across two days. Teams pick from the pre approved list only, because there is no time to define a problem from scratch. Mentors stay with the teams throughout rather than meeting them at review points, and the panel expects a working demonstration rather than a tested tool. This format is strongest at building momentum and surfacing ideas, and weakest at producing something you can put into service the following week.
The plan below is the six week version. The four week version runs the same four sessions, with each build period shortened to one week.
Teams form and choose what to work on. Each team can either take an idea from the pre approved list drawn up with sponsors before the challenge starts, or put forward an idea of its own. Ideas submitted by a team are reviewed on the day, and once approved the team is free to take either route. Whichever they pick, the problem is then cut down to something they can genuinely finish in the time available.
Teams build their first version. Stennir runs a drop in session each week, and every team has a named mentor they can reach in between.
Each team shows what they have built so far and gets feedback. This is where the scope gets corrected, and some teams are advised to drop half of what they planned.
Teams keep building, with the weekly sessions now focused on testing and on what the tool does when it gets something wrong.
Teams measure how well the tool works, what it costs to run, and how it handles unclear or incorrect input. A Stennir reviewer works through each tool with its team and raises the questions the panel is likely to ask.
Teams finish building and gather the evidence that their tool works. Every team rehearses its presentation with its mentor and gets feedback on how to make the case clearly in five minutes.
Each team demonstrates their tool live to a panel of sponsors and senior leaders, then answers questions. The panel scores against the criteria below.
The 48 hour format keeps the same judging criteria, with one change: the weight on evidence moves towards the demonstration itself, because two days is not enough to build a proper set of test cases. Teams whose idea is worth pursuing usually then run the six week version to turn the prototype into something usable.
Briefing on the rules and the judging criteria, teams form, and each team picks an idea from the pre approved list.
Teams build. Mentors circulate throughout rather than waiting for a scheduled review.
Each team shows what actually runs. Scope gets cut here, which is the difference between finishing and not.
The room stays open for teams that want it. Nobody is expected to stay.
Teams finish the working parts and drop anything that will not be ready.
A mentor works through each tool with its team, covering data handling and the obvious ways it could go wrong.
Teams stabilise the demonstration and prepare a short case for why it matters.
Each team demonstrates live to the panel, which scores and decides which ideas are worth taking further.
Teams are deliberately cross functional. A team that is all engineers builds the wrong thing well, and a team with no engineer does not build anything. Each team should bring together the perspectives below, in whatever mix suits the problem it has chosen.
Learn what AI models can and cannot do, agree how company data may be used, and leave with a plan for the first tasks you will hand over.
For All employees, no prior experience needed
A plain explanation of tokens, probability and why the same question can produce different answers on different days.
The group deliberately causes the model to invent facts, miscount and agree with a statement that is wrong.
Participants classify real internal documents and decide what may and may not be entered into a prompt.
Each participant picks three tasks from their own week and plans how to approach them.
Learn the prompting patterns that produce reliable results, then rebuild your team's real prompts into a shared library that anyone can use.
For Anyone who has completed AI foundations
The parts of a working prompt, applied to tasks participants bring from their own roles.
Participants bring a prompt that is not working. The group rewrites it and compares results side by side.
What to include in the context window, in what order, and what is better left out.
Chaining and reasoning budgets, then building a shared prompt library with owners assigned.
Learn to use AI coding assistants on your own codebase, from writing specifications to reviewing generated code, and agree the standards your team will work to.
For Software engineers at any level
Engineers complete timed tasks on their own repository before any AI tooling is introduced.
Claude Code, GitHub Copilot and Cursor configured against the real codebase and its conventions.
A small ticket worked through live, with failure modes pointed out as they appear.
How to brief a model so that it produces correct code on the first attempt.
Generating tests, then using mutation testing to check the tests actually catch defects.
What to look for in code you did not write, including invented APIs and unstated assumptions.
Each engineer takes a genuine backlog item through to a pull request ready for review.
The team writes its own rules for AI use, including the work it will not use AI for.
Take a single AI feature from idea to a working, tested version in one day, including the test set and cost model that let you defend it.
For Engineers, with their product manager alongside
Define the feature, then write forty test cases describing what good output looks like.
Build the feature to a first working version, including structured output and tool use.
Test for prompt injection, define refusal behaviour, handle errors and set a cost ceiling.
Deploy behind a feature flag with monitoring in place, then demonstrate it to the group.
Learn to build a retrieval system over your own documents, then measure and improve its accuracy instead of guessing at it.
For Engineers working with company documents
Participants examine their own document set and identify the problems it will cause.
Splitting documents sensibly, adding metadata, and building the first index.
Connecting retrieval to a model to produce answers that cite their sources.
Adding keyword search and a reranker, measuring the improvement at each step.
Building a scorecard that separates retrieval problems from generation problems.
Teaching the system to say it does not know, and treating that as correct behaviour.
Learn to build an AI agent that connects to your internal systems through MCP, with the permissions and monitoring needed to run it safely.
For Engineers building systems that take actions
Building the loop by hand without a framework, covering tools, termination and error handling.
Making an agent resume correctly after being interrupted partway through a task.
Connecting to existing MCP servers and diagnosing integration problems.
Each participant exposes one internal system as a set of tools.
Limiting what an agent can reach, and gating actions that cannot be undone.
Tracing a run, reconstructing a failure from the logs, and capping spend.
Each agent runs against a task chosen by the group rather than by its author.
Learn to define what good means for an AI feature, build a test set from real cases, and wire it into your pipeline so quality cannot drop unnoticed.
For Engineers, product managers and data scientists
Turning a vague expectation into written criteria that can actually be tested.
Collecting one hundred real cases, including the ones the system currently gets wrong.
Running the test set for the first time and reviewing the result honestly.
Using a model to grade output, then checking that it agrees with human reviewers.
Wiring the test set into the pipeline so that a drop in quality blocks a release.
Learn to attack your own AI systems the way an adversary would, then write the findings up so that engineers can act on them.
For Security engineers, senior developers and architects
Mapping assets, attackers and entry points for one of the organisation's live systems.
Attacking a system the participants built, using both direct and indirect injection.
Combining private data, untrusted content and an outbound channel to extract information.
Permission escalation, tool misuse, and driving up cost through repeated calls.
Reviewing external MCP servers, skills and models as potential routes in.
Documenting findings with severity ratings, owners and agreed fix dates.
Learn to run AI systems in production, covering gateways, cost, latency, model changes and what to do when the system fails at scale.
For Platform engineers, site reliability engineers and senior developers
One route for every model call, with keys, quotas, logging and provider switching.
Examining participants' own telemetry and reducing cost and response time in the room.
Moving to a new model version using shadow traffic and a staged rollout.
The group works through a scenario in which the model is confidently wrong at scale.
Learn to select, specify and launch AI features when you cannot predict the output, including how to write requirements as measurable tests.
For Product managers and product owners
Scoring a real backlog on error tolerance and whether correct answers can be checked.
How variable output affects estimates, testing, support and release planning.
Writing a specification in which acceptance criteria are expressed as test cases.
Reviewing how real products handle citations, consent and letting users edit output.
Defining metrics that show whether people accept the output, not just open the feature.
Planning the rollout and agreeing in advance what would cause the feature to be withdrawn.
Learn to design for uncertainty, showing confidence, handling errors and building trust in a product that is sometimes wrong.
For Product designers, UX researchers and content designers
Designing for confident, uncertain and incorrect output rather than assuming success.
Reviewing real AI products for how they handle trust, disclosure and recovery.
Showing progress, allowing interruption, requesting approval and supporting undo.
Building a prototype and putting it in front of real users before the session ends.
Review your organisation's AI initiatives, work through the buy, build or wait decisions, and commit to a small number of priorities with named owners.
For Chief executives, functional heads and board members
A direct assessment of current AI capability, separating evidence from vendor claims.
Every live and proposed AI initiative laid out on one wall, scored and ranked.
Working through the real decisions using switching cost, differentiation and time to value.
Selecting three initiatives with named owners, dates and agreed stopping conditions.
Build an inventory of the AI already running in your organisation, classify it by risk, and draft a policy that people will actually follow.
For Risk, compliance, legal, internal audit and security
Finding and recording the AI already in use, including tools adopted without approval.
Applying EU AI Act risk categories to the organisation's actual use cases.
Reviewing current practice against ISO 42001 and ranking the gaps by effort to close.
Writing an acceptable use policy short enough to read and specific enough to apply.
Learn to work with Claude in depth, from setting up projects and using Claude Code through to building Agent Skills and MCP integrations.
For Teams standardising on Anthropic's tools
Configuring projects, artifacts, memory and connectors as a proper working environment.
Working with large amounts of context, then producing finished business documents.
Installation, permissions, memory files, and a real ticket taken through to review.
Writing, packaging and distributing a skill the rest of the team can install.
Connecting internal systems, then running work in parallel across a large task.
Building a production agent, and configuring seats, data controls and audit logs.
Learn to automate a real business process from start to finish using visual tools, with no coding required at any point.
For Operations staff, process owners and function leads
Participants map a routine they own and identify the step AI can take over.
Trigger, condition, action and output, built and running before the session ends.
Error paths, retries, approvals, and what happens when it runs unattended overnight.
Documenting the automation, assigning an owner and defining how success is measured.
Learn to move faster from question to answer using AI, while keeping the checks that stop an incorrect figure reaching a report.
For Analysts, business intelligence teams and finance analysts
Using AI to write queries against the warehouse, and the guardrails this needs.
How an incorrect figure reaches a board report, and the checks that prevent it.
Turning analysis into a written argument without the model inventing the reasoning.
Rebuilding a monthly report with AI, keeping a human review step in place.
Learn to use AI across research, outreach, content and customer support, and agree as a team where the line on authenticity sits.
For Sales, marketing and customer success teams
Using AI for account and prospect research that is genuinely better, not only faster.
Where personalisation at scale becomes misleading, agreed as a team standard.
Running content from brief to publication at volume, with brand and accuracy checks.
Deciding what AI answers directly and when a customer must reach a person.
Learn to process contracts and financial documents with AI, keeping the control steps and audit trail your auditors will expect to see.
For Finance, financial planning, legal and contracting teams
Extracting, comparing and reconciling information across the organisation's own files.
Designing the checks an auditor will expect, before the process goes anywhere near live.
Extracting clauses, flagging risk and producing first drafts, with review requirements set.
Audit trails, retention periods, and handling privileged or confidential material.
Learn to use AI across hiring, onboarding and employee support, and test your own workflow for bias before it goes anywhere near a candidate.
For Human resources, talent acquisition and people teams
Rebuilding job descriptions, screening and interview design with AI support.
Running a fairness test on the workflow the group has just built.
Creating personalised onboarding and learning content that is genuinely useful.
Designing an assistant for staff questions, with escalation and confidentiality rules.
Redesign how your team actually delivers software now that agents write most of the code, phase by phase, ending with a lifecycle your team has agreed to run.
For Engineering leads, principal engineers, QA and release owners
The group maps its current lifecycle honestly, marking which phases have already changed and which are unchanged from three years ago.
Why agents produce most of a feature quickly then stall, and what that means for how work is split.
Moving from writing software to designing the system that produces it, and what that changes about the job.
Rewriting a real ticket as a specification precise enough for an agent to complete without coming back for clarification.
Keeping code review meaningful when most code is generated, and deciding what to read closely versus automate.
Which checks must pass before work moves on, and which of them a person still has to hold.
Redesigning QA around owning the evaluation system, and moving release decisions to automated gates.
The team writes down the lifecycle it will actually run, names owners for each gate, and sets a date to review it.
Build the system your agents run inside, covering rule files, skills, hooks, sandboxes and the evaluations that tell you whether any of it is working.
For Platform engineers and senior developers who own shared tooling
Why an agent is a model plus everything around it, and which of those parts your team already owns without realising.
Writing the instruction file for a real repository, then testing whether the agent actually follows it.
Separating deterministic constraints from organisational requirements such as data handling and approvals.
Turning an existing team practice into a packaged skill, then installing it for someone else to use.
Putting specifications, rules and skills under version control, and linting them against each other.
Writing code that runs at fixed points in the agent lifecycle, for the standards agents keep forgetting.
Limiting what an agent can reach, and testing whether those limits actually hold.
Building evaluation across four layers, from checking skills for conflicts through to measuring whether real tasks succeed.
Tracing agent runs, spotting quiet drift, and attributing token spend to the work that caused it.
Build an agent loop by hand, then rebuild the same work as a graph with branching and parallel execution, and learn when each shape is the right one.
For Engineers building agent systems
Building perceive, plan, act and observe without a framework, so the mechanics are visible rather than hidden.
Deciding when an agent stops, and what happens when it will not.
Wiring compilers, tests and linters in as feedback, so the agent corrects itself before a person has to.
Detecting when a run is going wrong early, and pushing it back on track without restarting.
Rebuilding the same work as nodes and edges, with branching, joins and shared state.
Running branches at once and synchronising the results, then measuring whether it was actually faster.
Move from supervising one agent at a time to running many, covering the supervised chain, autonomous coordination, and the tooling that makes parallel work visible.
For Senior engineers and technical leads
Running planning, implementation, testing and review as a chain, with clarifications flowing through a person.
Deciding when a person intervenes, based on confidence, ambiguity, risk and policy, and automating what is left.
Running several agents at once and coordinating them through shared context rather than through you.
The practical tooling for seeing many runs at once, and the failure modes that only appear at that scale.
Build security into every stage of a delivery pipeline, from the developer's editor through to running containers, and measure what each stage actually catches.
For Platform, DevOps and security engineers
Mapping your current pipeline and marking every stage where security is manual, late or absent.
Secret scanning and code scanning in the editor and at commit time, tuned to keep false positives low.
Scanning Terraform and Helm for misconfiguration, and separating deliberate overrides from real mistakes.
Auditing container images continuously, and keeping base images current without stalling releases.
Behavioural baselines for running workloads, and detection that finds problems without burying the team in alerts.
Assembling the stages into one pipeline, then measuring what each stage catches that the previous one missed.
Secure a real Kubernetes environment using behavioural baselines, generated network policies and admission control, without slowing down the teams deploying to it.
For Platform and security engineers running Kubernetes
Building a picture of normal behaviour for workloads, and detecting deviation from it at runtime.
Generating policies from observed traffic rather than writing them from scratch, then tightening them safely.
Expressing policy as code and enforcing it before workloads reach the cluster.
Tuning enforcement so that security stops being the reason deployments are delayed.
Set up the team and the shared tooling that everyone else builds on, covering the golden path, a safe place to experiment, and how adoption actually spreads.
For Engineering leadership and platform team leads
Deciding what is standardised centrally and what teams choose for themselves, and where that line usually sits wrong.
Making the supported route faster than working around it, because adoption follows convenience rather than mandates.
Setting up a sandbox where people can try things safely, and choosing the first projects to run in it.
Embedding champions in teams, shipping ready made templates, and measuring uptake honestly.
Build and train neural networks from first principles, covering images, sequences and the training problems that appear once models get larger.
For Data scientists and machine learning engineers
Building a network and training it, covering gradients, loss, optimisation and the failures that look like bugs.
The same model built in both PyTorch and Keras, so the differences are visible rather than theoretical.
Convolutional networks and transfer learning, applied to a real image set the group brings.
Handling ordered data, and why transformers replaced recurrent networks for most tasks.
Multiple GPUs, mixed precision and checkpointing, with the cost of each measured.
Recording every run so that results can be compared, reproduced and defended later.
Run generative AI next to your data instead of moving it, using the warehouse platform your organisation already pays for.
For Data engineers, analytics engineers and BI teams
The governance and cost arguments for running AI inside the warehouse rather than exporting data to it.
Running embeddings and inference in SQL, on the group's own tables.
Building an agent that queries warehouse data, with access controls the data team accepts.
Controlling spend, auditing access, and deciding what should never be queried this way.
Work through the ethical decisions your organisation is already facing, and leave with positions your teams can actually apply.
For Anyone making decisions about how AI is used
Working through fairness, consent, transparency and displacement using cases from the organisation rather than the news.
Tracing how a reasonable decision produces an unfair outcome, and where in the process it could have been caught.
Running a fairness check on a workflow the organisation already uses.
Turning the discussion into positions and guidance specific enough for teams to apply without asking.